Welcome to Red Stag Travel Co
Please take a moment to review our terms of service. These terms outline how we work together to create your perfect golf travel experience. By using our website and services, you agree to these terms. We've made every effort to keep them clear, fair, and straightforward.
Booking & Payment Details
Your dream golf journey begins once we confirm availability for your requested dates. We'll prepare your custom invoice when your group has finalized the trip details. To protect the group pricing and experience, we typically begin the booking process once we have commitments from all participants. However, we understand some groups may choose to proceed while still recruiting additional members, provided they're willing to cover any cost differences.
Please note that securing your trip relies on timely coordination of the group and prompt payments from all travelers. Any delays could affect our ability to hold your preferred itinerary. Once all deposits are received and arrangements are confirmed, we'll lock in your bookings. We'll keep you informed of any adjustments needed during the booking process.
To secure your booking with Red Stag Travel Co, a 35% deposit is required within 5 business days of receiving your invoice. For international trips, we'll send you a final payment reminder 120 days before your departure, with full payment due 90 days before your trip begins. If you're booking an international trip within 120 days of departure, the entire amount is due at the time of confirmation.
For advance planners booking two years ahead, we offer a reduced deposit rate below the standard 35%. Occasionally, certain bookings may require an additional upfront deposit to secure special arrangements with our suppliers. We'll always communicate these requirements clearly during the booking process
These booking terms represent our complete agreement and understanding. Once your initial deposit is made, any changes to these terms must be agreed upon in writing by both parties. Like your trip details, this agreement is exclusively between you and Red Stag Travel Co and cannot be transferred to others without our written approval.
Trip Cancellation Guidelines
At Red Stag Travel Co, we understand unexpected circumstances can affect your travel plans. While we expect all participants to be committed to their international trip, we recognize that life sometimes has other plans. For your peace of mind, we strongly recommend purchasing GolfSafe Travel Insurance. Click here for more details: GolfSafe
If you need to cancel, here's how we'll help:
Our first priority is working with you to find a replacement from within your group. If this isn't possible, our cancellation policy applies as follows:
All cancellation requests must be submitted in writing to info@redstagtravelco.com. Our policy states:
For cancellations more than 120 days before departure: Your refund will be determined by our suppliers' terms and conditions. Red Stag Travel Co will pursue any available refunds from our suppliers and pass them directly to you.
For cancellations within 120 days of departure: The same process applies - refunds will be based on our suppliers' terms and conditions, and we'll work to recover and return any available funds to you.
Please note that our trip prices reflect special negotiated rates with our partners. If you need to depart early or don't use portions of your scheduled arrangements, we're unable to provide refunds for unused services. This includes situations where you may need to leave during your trip.
All refunds will be processed efficiently and credited back to you according to our suppliers' terms and conditions.
Important note: If your cancellation would result in increased costs for the remaining travelers, we reserve the right to deny the cancellation request.
Sometimes circumstances may require us to adjust or cancel confirmed bookings. While this is rare, we'll notify all group members promptly if any changes become necessary. If we need to make significant changes or cancel your booking, we'll discuss appropriate compensation with you. Please understand that we cannot be held responsible for any resulting modifications to our services that are beyond our control.
Exceptional Circumstances Beyond Our Control
While rare, we understand that extraordinary events can sometimes affect travel plans. If circumstances beyond Red Stag Travel Co's reasonable control force us to cancel your trip, we'll convert your payment into travel credit. This credit will be valid for 12 months from your original departure date, allowing you to book a new adventure with us during that time (you can travel anytime after booking).
Your credit value will reflect all funds we're able to recover from our suppliers, though this may not always equal your full trip cost. When you use your credit for a new booking, our standard terms and booking conditions will apply.
For complete peace of mind, we strongly recommend GolfSafe Travel Insurance to protect your investment against these unexpected situations. Learn more about coverage here: GolfSafe
Customizing Your Experience
At Red Stag Travel Co, we understand plans evolve. Whether you'd like to extend your stay, upgrade your accommodation, special welcome gift or add another round of golf, we're here to enhance your experience. We never charge change fees when you're adding to your trip. However, if you need to reduce or remove portions of your originally confirmed itinerary, these changes will be subject to our suppliers' terms and conditions. For any additions to your trip, prompt payment is required within 48 hours of receiving the supplemental invoice to secure these services. While we strive to accommodate all requests, we cannot guarantee availability for additions without timely payment.
Currency & Pricing
All rates reflect current exchange rates when you make your reservation. Your final payment may be adjusted based on exchange rate fluctuations. Once we receive your final payment, your price is locked in and protected from any further currency changes.
Other
Travel Documents & Requirements
Your travel documents are essential for a smooth journey. Please ensure your passport and any required visas are valid for your destination. Many countries require that your passport remains valid for at least six months after your entry date. If you're not a US citizen, you may need additional documentation. While we're happy to provide general guidance, ultimately, having the correct travel documents is your responsibility.
Transportation & Delays
For any travel arrangements not booked through Red Stag Travel Co (such as your flights), please note that we cannot assist with delay compensation or refreshments. These would be handled directly by your chosen carrier according to their policies.
Special Assistance & Medical Considerations
We want your trip to be perfect, so please share any special requests when booking. While we'll do our best to accommodate your needs with our partners, we can't guarantee all requests. If you or anyone in your group has medical conditions or requires special assistance, it's important to let us know at the time of booking, or as soon as you become aware of any needs. This helps us ensure we can provide the best possible support for your journey.
Responsible Travel & Liability
We expect all travelers to conduct themselves responsibly and respect our partners' guidelines during their journey. While we want everyone to enjoy their experience, we must reserve the right to remove any traveler whose behavior endangers or significantly disrupts others, with no refund provided. As the group host, you're responsible for your group's conduct throughout the trip. By proceeding with your booking, you agree to accept responsibility and compensate Red Stag Travel Co for any damages, losses, or legal expenses resulting from your group's actions or violations of these terms. These liability protections remain in effect even after your trip concludes.
Agreement to Terms
When you proceed with payment, you're confirming that you understand and accept these booking terms. We respect your privacy - all trip details, including participant information, remain confidential and will only be shared with your written permission.
last updated: 01/10/2025